Choose and verify
Choose the service you need, verify your phone, and tell us whether you prefer a call or a text when it is your turn.
HOW IT WORKS
We are already waiting before you need to call.
Waitwise keeps a pool of service-specific calls on hold. When a representative answers, that call goes to the next verified person waiting for that service.
The waiting starts before you arrive
Waitwise keeps several calls on hold for each supported service. When you need help, choose the service and join the list. As representatives answer, we connect people in the order they joined.
Before you arriveWaitwise is already on hold
Several calls are waiting for each supported service.
When you need helpChoose a service and join
Verify your phone and choose how to connect.
A representative answersThe next verified person gets the call
You speak directlyWaitwise makes the handoff, then stays out of the conversation.
From joining to speaking with someone
Reserve your call
Checkout authorizes the price on your card, then you join the people waiting for that service. This does not start a new hold call—Waitwise is already waiting.
We match you with an answered call
When a representative answers, the person who has waited longest gets the call.
Speak with the representative
Answer our call or use the number we text you before the countdown ends. Waitwise automatically connects you; from there, the conversation is between you and the representative.
Be ready when it’s your turn
If you choose a call, we call once. If you choose a text, we send one text and you call us—we do not call you first. In either case, connect before the countdown ends or your place is released. We will not try again automatically. To receive another call or text, rejoin at the back of the queue.
Pay only when we connect you
Checkout places a temporary authorization on your card. We charge it only after we successfully connect you to a representative. If you leave the queue or we cannot make the connection, we release the authorization instead.
When a service is closed
If the service is closed or near closing time, you can reserve a place for its next opening. We show you when calling will begin, and you can cancel before it starts. Calling hours and the closing-time buffer are set separately for each service.